The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. 2. The SO module focuses on coordinating activities during service strategy, design and transition phases of the services lifecycle. 3. This certification is designed for professionals involved in the management of IT service operations. 4. Service Operation encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology. It includes monitoring services, resolving incidents, fulfilling requests and carrying out operational tasks.